Frequently Asked Questions

What are the payment methods available?
At the moment, we only accept online payments through PayU Money.

How can I track my order?
Please check your email for tracking information after placing your order.

Are online payments secure?
Yes, we use standard SSL encryption on our website.

Do you offer international shipping?
Yes, we ship our products worldwide. Customs duties, and local taxes have to be borne by the customer.

How long after placing my order can I expect to receive my shipment?
Orders will be received within 15 business days.

Do you accept returns and exchanges?
Yes, you can email us at contact@prettyrandom.in within 5 days of receiving the product. The product can be exchanged for sizing or any other issue you may have.

How do I cancel my order?
Orders can be cancelled within 48 hours by emailing us at contact@prettyrandom.in

Are product colours consistent with what I see on my screen?
Since our products are handmade, the fabrics and leather may have mild colour variations from what you see on your screen. We have made the effort to keep the colours of our products as accurate as possible.